Frequently Asked Questions about Patient Rebates

Please visit our Rebate Page to view the steps and contact information.

How long does it take to complete the process?

After purchasing qualifying CooperVision contact lenses from participating authorized eye care professionals, apply for your online rebate at CooperVisionPromotions.com. You will be prompted to upload images of the required documents and have a valid and accessible email address to get your CooperVision Mastercard* Prepaid card. You will be prompted to select your payment as a physical card or virtual card. Once the approval process is complete you will receive an email from our rebate partner in order to select either a virtual card or a plastic card. Please check your Spam folder just in case the confirmation email got delivered there instead of your inbox.

If you have selected a virtual card:

Please allow up to 4 weeks for processing. You will receive an email notification once your claim has been approved with a virtual card that you can use immediately. The virtual card has a six-month expiry date. If you do not receive a message within a few minutes, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox.

If you have selected a physical card:

Please allow up to 8 weeks for processing. Your card will be mailed to you at the address listed once your claim has been approved. Your physical card can be used for 6 months from the date of issuance, and the expiry date will be clearly printed on your card.

Where do I find my receipt number?

Your receipt number is any number that differentiates your receipt from any another receipt. You can use an invoice number, a receipt number, a patient number, a sales order number, etc. If you cannot find your receipt number – please use your phone number in its place.

Why have I not received my card after I have made my choice to receive a physical card?

Once you have selected your payment as a physical card, your card will be mailed to you immediately. Your card will arrive at the address listed, within 10-14 business days.
Your physical card can be used for 6 months from the date of issuance, and the expiry date will be clearly printed on your card.

If you do not receive your card, please contact us for assistance at 1-877-875-6043 or by email at CooperVisionPromos@360incentives.com.

Where can I find a offer code to start my claim?

The offer code is located at the bottom right hand corner of your rebate form and is in the format of XX-XXXXX. The rebate form is provided by your Eye Care Practitioner.

Why has my claim been placed on hold for missing end panels?

It looks like we are missing some of your required documentation. Please retrieve a photo of your (2) product box end panels and upload them directly to your claim. The end panel is the part of the box which has your prescription. We do not require the lot number. Once your end panels have been provided, your claim will continue to be processed.

Why did I receive a notification from notification@coopervisiondigitalrewards.com?

Once your claim has been approved, you will receive an email from notification@coopervisiondigitalrewards.com with details on how to redeem your choice of physical or virtual card. Please add it to your safe senders' list so that it does not end up in your spam or junk folder.

Why is my purchase not eligible?

If you are in the process of submitting your rebate and input your information to receive a page that indicates your purchase is not eligible, something may have gone wrong.
First, we recommend checking your rebate form and ensuring that your purchase(s) and purchase location are eligible for the rebate. If you find that your purchase location and purchase are eligible, but are still receiving this error message, there are a few steps that can be taken.

When inputting the purchase location, we recommend trying to enter the zip code first and selecting the appropriate location from the available options. We also recommend removing any decimals from the purchase price field, as well. If you have tried all of the above-mentioned solutions, and are still unable to submit your rebate due to this error, we recommend reaching out to our Rebate Center directly at 1-877-875-6043 or by email at coopervisionpromos@360incentives.com. One of our representatives would be happy to assist you.

Problems getting stuck at step 2 when checking eligibility

If you find that you are getting stuck at step 2 and the page is saying "checking eligibility" or "Whoops! It appears your purchase may not qualify." but not moving forward, the website may have timed out. To resolve this issue, we recommend refreshing the page and trying again. If refreshing the page does not work, we suggest trying a different browser. For instance, if you are currently using Safari or Internet Explorer, you may wish to try Google Chrome instead.

If you have tried these recommended solutions and are unsuccessful, we recommend reaching out to our Rebate Center directly at 1-877-875-6043 or by email at coopervisionpromos@360incentives.com. One of our representatives would be happy to assist you.