PODCAST: Enhancing the Patient Experience

July 20, 2021

In this ECP Viewpoints Podcast episode, Dr. Nicolette Scott of Broadview Eye Center and Dr. Bryan Heitmeyer of Clearvue Vision Center join CooperVision's Dr. Jennifer Palombi to discuss their unique approaches to enhancing the patient experience. Click the play button below to listen in!

ECP Viewpoints Podcast presented by CooperVision Best Practices - How to Find Unique Ways to Enhance the Patient Experience and Exceed Expectations - Key Points - Patients are demanding a higher degree of healthcare service than they have in the past - Healthcare providers need to educate patients on care value versus lowest overall cost of service - Reading the needs of individual patients can help providers personalize the healthcare experience

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